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Returns

WARRANTIES, REFUNDS AND EXCHANGES

 

Warranties:

For all brands other than Soul Surf, all warranties offered on products are the manufacturer’s warranties and not that of Soul Surf. Please contact us with details so we can contact the manufacturer on your behalf.

Snapping, dinging and/or breaking a surfboard, or any part of a surfboard, is not covered under warranty.

 

Refunds & Returns:

Returns must be in new condition with tags attached, unless faulty. For all items other than Soul Surf branded items, faulty goods will be dealt with as per the manufacturer’s warranty.

Due to health regulations, we are unable to exchange or refund on any swimwear, underwear or ear-ring purchase, unless the item is faulty.

We will happily exchange or refund your item provided the item and its packaging is in its original, new condition with the original tags attached. Any faults or requests for exchange or refund must be made aware to us within 7 (seven) working days of acceptance of delivery.

For refund rights on all second-hand items, consumer rights in Australia state that you cannot claim a refund for problems that:
– the store or seller told you about
– you would have noticed when examining the item
– were indicated in photos or in the description on the website

Gift cards and promo codes cannot be applied to exchanges. Refunds and returns are not available on free promotional items, or on items purchased when they were on sale.

 

RETURNING YOUR ORDER

We recommend sending returns for all items other than surfboards via registered post through Australia Post, as we do not accept responsibility for lost parcels. For return of extra large items, please contact us. Costs for returning the item to us will be the responsibility of the customer. If the reason for your return is a fault with the item, once we have received the item, and we have acknowledged the fault, we will happily reimburse the return postage cost at the Australia Post rate, and if you have requested a replacement, we will then post your exchange at no shipping cost to you. The reimbursed postage cost is for postage only; packaging is at an additional cost to the customer. Postage costs for all other reasons for return remain the responsibility of the purchaser. Soul Surf cannot accept COD deliveries. Any faults or requests for exchange or refund must be made aware to us within 7 (seven) working days of acceptance of delivery. We will then send you a Returns Form which must be filled out and sent to us with your returned item. Please post your returns to:

Soul Surf
Shop 3/1761 Pittwater Road,
Mona Vale NSW 2103
Australia

 

ORDER CANCELLATIONS

If notified before goods have been dispatched, Soul Surf can accommodate order cancellations. If items have been shipped, Soul Surf reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service. The merchant fee we are charged on any order that is cancelled after payment has been made using credit card, PayPal or Afterpay will be passed on to the purchaser.

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