WARRANTIES, REFUNDS AND EXCHANGES
For all brands other than Soul Surf, all warranties offered on new products are the manufacturer’s warranties and not that of Soul Surf. For all Soul Surf branded products, we are happy to exchange or refund as long as the item is in its original, as new condition and packaging. Any faults or requests for exchange or refund must be made aware to us within 7 (seven) working days of acceptance of delivery. We will then send you a Returns Form which must be filled out and sent to us with your returned item. Due to health regulations, we are unable to exchange or refund on any swimming costume, underwear or ear ring purchase.
There are no warranties offered on Surfboards.
New Soul Surf Designs surfboards may be exchanged or refunded within 7 (seven) working days as long as the surfboard is in its original new condition and has not been waxed, placed in water, surfed on or sustained any dings or stress fractures due to negligent handling after purchase. Snapping a surfboard is not covered under warranty.
Gift cards and promo codes cannot be applied to exchanges. Refunds and returns are not available on free promotional items. Refunds are not available on sale items.
RETURNING YOUR ORDER
We recommend sending returns for all items other than surfboards via registered post through Australia Post, as we do not accept responsibility for lost parcels. For surfboard returns, please contact us. Costs for returning the item to us will be the responsibility of the customer. If the reason for your return is a fault with the item, once we have received the item and acknowledged the fault, we will happily reimburse the return postage cost at the Australia Post registered post rate, and we will then post your exchange at no shipping cost to you. The reimbursed postage cost is for postage only; packaging is at an additional cost to the customer. Soul Surf cannot accept COD deliveries. Any faults or requests for exchange or refund must be made aware to us within 7 (seven) working days of acceptance of delivery. We will then send you a Returns Form which must be filled out and sent to us with your returned item. Please post your returns to:
Shop 3/1761 Pittwater Road,
Mona Vale NSW 2103
If notified before goods have been dispatched, Soul Surf can accommodate order cancellations. If items have been shipped, Soul Surf reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.