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SURFBOARD FREIGHT OPTIONS

We do not offer freight of other surfboards purchased from elsewhere … these options are only for surfboards purchased from Soul Surf

PICK UP

Pick up of surfboards is available from our Port Macquarie store in Bellbowrie Street. There is also a small selection of surfboards available for pick up on Sydney’s northern beaches – please phone us before placing your oder if you wish to pick up from the northern beaches, to ensure that particular board is available there. Phone us on 02 9999 6365 to find out further details.

MEETING DRIVER – SURFBOARDS

There is an option to meet one of our drivers who specialise in delivering surfboards along the east coast of Australia between Ulladulla and Noosa. They also go to Melbourne. The arrangement is that between you and the driver, you organise a time to meet somewhere along their delivery route, either near you, on the nearest highway to you, or at a surf shop they are delivering to. A simple and inexpensive way to get your board. When going through the Checkout process, simply select “Meeting Driver  ……..” as the shipping option, choosing the area that suits you. Once we have received your order, we then contact you to let you know the dates the driver will next be in your  area. We supply you the drivers name and direct phone number so you can arrange the meeting point. Easy. If also ordering other items at the same time, such as TShirts or Leg Ropes, these will be packed with your Surfboard.

PICK UP FROM DEPOT – SURFBOARDS

We use a courier company that has a large selection of depots across Australia. The surfboard is held at your nominated depot for you to collect. When going through the Checkout process, simply select “Pick up from Depot ……..” as the shipping option, choosing the depot location that suits you. Once we have packed your order and booked in freight, you will receive an automated email, with address details of the depot you can collect it from. You can then just give them a call to confirm your surfboard is there before you pick it up. Easy. If also ordering other items at the same time, such as TShirts or Leg Ropes, these will be packed with your Surfboard. If you wish to insure your surfboard, we offer this at an extra cost. Please contact us for details. We do however wrap and package our surfboards so they would bounce out of a plane, so although insurance is not usually necessary, we leave the decision up to you.

ORGANISE YOUR OWN FREIGHT – SURFBOARDS

There is an option to organise your own freight. We can provide you with names and contact details for all of the surfboard freight companies available who do runs along the east coast of Australia, who only deliver surfboards, that do not require packaging. If you are thinking of using a courier company that would require the surfboard to be packaged in a box, please note that selecting this option does not include packaging of your surfboard. If you need it to be packaged, please phone us on 02 9999 6365 to arrange a packing quote and payment.

OTHER & DOOR TO DOOR NATIONAL – SURFBOARDS

If none of the above options suit you, please give us a call on 02 9999 6365 or drop us a line at info@soulsurf.com.au and we would be happy to discuss alternative arrangements. We offer door to door delivery of surfboards anywhere in Australia if you prefer – just let us know where and when and we can get back to you immediately with a customised freight quote. If you wish to insure your surfboard, we offer this at an extra cost. Please contact us for details. We do however wrap and package our surfboards so they would bounce out of a plane, so although insurance is not usually necessary, we leave the decision up to you.

INTERNATIONAL – SURFBOARDS

We are happy to organise freight for all international orders of surfboards.  Please contact us before purchase so we can get the freight quote to you beforehand. We can provide an approximate cost, but please keep in mind that international freight for surfboards can be quite expensive, and that there may be other costs involved, including customs fees, that you will be liable for. All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and Soul Surf will never pay these customs charges on your behalf. If you refuse to pay these charges, your parcel may be abandoned and Soul Surf will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark international orders as a gift in order to bypass customs fees, as this is an illegal practice.

 

SHIPPING OF ALL ORDERS OTHER THAN SURFBOARDS

AUSTRALIA POST STANDARD POST – NOT FOR SURFBOARDS

All orders placed before 3:00pm AEST will be shipped either the same day or the following business day. When going through the Checkout process, please choose “Australia Post Regular” or “Australia Post Express” as your shipping option, then type in your postcode, and hit the “tab” key on your keyboard. The postage cost will then be automatically calculated and added to your total cost. All Australia Post are trackable. A card will be left in your mail box to advise you when and where your parcel can be collected. Please note that Australia Post holds parcels for you for 10 business days. If you do not collect the item within those 10 business days, and the item is returned to us, we will post it to you again once we have received payment of a further postage cost (we can advise you what this cost is and organise payment from you over the phone via credit card, or send you a PayPal invoice). In the unforseen situation where your item is out of stock, we will contact you immediately to let you know, and you can decide if you would prefer for your order to be refunded or placed on backorder. We can post to Australia Post Parcel Lockers for all items other than surfboards. PLEASE NOTE THAT DUE TO THE CURRENT COVID SITUATION, AUSTRALIA POST DELIVERIES ARE CURRENTLY TAKING LONGER THAN NORMAL.

INTERNATIONAL

We are happy to organise freight for all international orders. Most items on our website will show an international postage option on checkout. If not, please contact us before purchase so we can get the freight or postage quote to you beforehand. Most items will be sent via Australia Post. PLEASE NOTE THAT DUE TO THE CURRENT COVID SITUATION, AUSTRALIA POST DELIVERIES ARE CURRENTLY TAKING LONGER THAN NORMAL. Larger and/or higher priced items may incur customs fees at your end, that you will be liable for. All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and Soul Surf will never pay these customs charges on your behalf. If you refuse to pay these charges, your parcel may be abandoned and Soul Surf will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark international orders as a gift in order to bypass customs fees, as this is an illegal practice.

 

OTHER

If none of the above options suit you, please give us a call on 02 9999 6365 or drop us a line at info@soulsurf.com.au and we would be happy to discuss alternative arrangements.

 

GIFT WRAPPING

Sending a gift to someone special?

Gift wrapping is available for most items other than surfboards and large, bulky items. Your order will be tastefully and carefully gift wrapped with quality wrapping paper and ribbon. You can either email us a note to go with the parcel, or we will happily organise a hand written gift card for you. Cost for gift wrapping is $10.00AUD which you can pay for separately via direct deposit or PayPal. If you wish to use our gift wrapping service, as soon as you have placed your order, please contact us on 02 9999 6365 or info@soulsurf.com.au and we will get back to you with details of how you can pay the $10.00AUD cost.

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